FAQs & Policies

How fast do you ship?

Print-on-Demand Orders generally will ship within 5-7 days of placement, excluding weekends and major holidays. Preorder items ship when the item has finished production and available but an estimated date will be noted in the product description! We try to get things out as fast as possible. 

Preorder, in-stock, or POD status is noted in the product description for each item.

What if I ordered something along with a preorder item? Will it ship separately?

Any POD orders ordered in conjunction with an item marked as preorder will ship as soon as the item is printed. The preorder item will be shipped separately when it is ready to go.

Any in-stock merchandise ordered in conjunction with an item marked as a preorder will ship together when the preorder item is ready to go! If you need parts of your order sooner than the estimated date of availability, please consider placing two separate orders. 

Help! Can I return/exchange my order? 

No. Unfortunately due to the nature of a one-person operation, we are unable to offer returns or exchanges. If this changes we will update this page.

If you ordered an item and would like to get the size changed before shipping, please contact us as soon as you can! You can reach us at hello@shopreelboy.com or through the form on the contact page!

Help! I received the wrong item/missing a part of my order! 

Folks, we are so sorry. We won’t leave you hanging nor will we make you pay any additional costs to get things sorted out. If this happens to you, please contact us as soon as possible and we’ll make all the necessary arrangements to get you taken care of. 

My order was lost in transit! 

Unfortunately with so many variables out of our hands, once an item is turned over to USPS for delivery we can not be held responsible for any lost or missing packages! Refunds/Replacements are not offered if an item is lost in transit. Please contact your local carrier for additional help!

Do you ship internationally?

Unfortunately we do not. We are looking to expand our shipping options and will update this page when that happens.

Do you do custom stuff?

Unfortunately we don't! But we know people who do. Contact us and we can help you get in tough!

I sent you an email and haven't heard back! What gives?

Sorry about that! We're working as hard as we can to get back to every inquiry placed but please be aware that for our own sanity we take the weekends off as much as possible. 

Hi! I'm an artist and I would love to work with you. Is this possible?

Yes! We love to work with new collaborators! Please feel free to contact us to see if we'd be a good fit.